Refund Policy

Refund Policy

At Matrimony365.net, we are committed to providing a seamless and satisfactory experience for all our members. Please read our refund policy carefully to understand the conditions under which refunds may be issued.

1. Membership Subscription Refunds

• 30-Day Money-Back Guarantee: If you are not satisfied with your membership, you may request a full refund within the first 30 days of your initial subscription. After the 30-day period, no refunds will be issued.
• Eligibility: To qualify for a refund, your account must be in good standing with no active violations of our Terms of Service. Refunds will only be processed for new memberships and cannot be applied to recurring payments or renewals.
• Requesting a Refund: Refund requests must be made through the official customer support channels. Please provide the necessary details, including your account information and the reason for the refund request.

2. Profile Subscription and Premium Features

• No Refunds for Premium Features: Once a premium feature, such as a profile boost, is activated or a paid feature is used, no refunds will be issued. This includes but is not limited to, profile enhancements, additional messaging privileges, or feature unlocking.

3. Non-Refundable Fees

Certain fees may be non-refundable, including but not limited to:

• Processing fees
• Any third-party charges, including payment gateway or transaction charges
• Any used premium services or features

4. Refund Processing Time

Once a refund request is approved, the refund will be processed within 7-10 business days, depending on the payment method used.

5. Disputes

In case of any disputes regarding the refund policy, please contact us via our support channels. We will work to resolve the issue to the best of our ability.

6. Modifications to the Refund Policy

Matrimony365.net reserves the right to modify or update this refund policy at any time without prior notice. The most recent version will always be available on our website.

Contact Us

For further questions or to initiate a refund request, please contact our customer support team at support@matrimony365.net.