Privacy Policy

Matrimony365 ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how it is used, and your rights regarding your personal data when you use our platform at matrimony365.net.

By using our services, you consent to the practices described in this policy.

We collect the following categories of information:

• Account details: Name, email address, mobile number, date of birth, and gender.
• Profile information: Photos, religion, caste, education, occupation, family details, horoscope data, and partner preferences.
• Usage data: Login times, IP addresses, device type, browser type, pages visited, and interactions with other profiles.
• Payment data: Transaction IDs and plan details (we do not store full card numbers — payments are processed by our payment gateways).
• Communications: Messages exchanged between users on the platform.

Your information is used to:

• Create and manage your account and profile.
• Display your profile to other registered members who match your preferences.
• Power our match-recommendation algorithm.
• Send you match notifications, interest alerts, and platform updates.
• Process subscription payments and manage your plan.
• Improve our platform features and user experience.
• Prevent fraud, abuse, and ensure platform safety.
• Comply with legal obligations.

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With other members: Your profile (as configured by you) is visible to other registered users on the platform.
• Service providers: With trusted third-party vendors (payment gateways, email/SMS providers, hosting) under strict confidentiality agreements.
• Legal requirements: If required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity.

We implement industry-standard security measures to protect your personal information, including:

• HTTPS encryption on all pages and data transfers.
• Restricted access to user data — only authorised personnel may access sensitive records.
• Regular security reviews of our platform and infrastructure.

Despite our efforts, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our protections.

We retain your personal data for as long as your account remains active or as needed to provide services. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information in your profile at any time.
• Deletion: Request deletion of your account and personal data.
• Portability: Request your data in a structured, machine-readable format.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, contact us at support@matrimony365.net.

Matrimony365 uses cookies and similar technologies to:

• Keep you logged in across sessions.
• Remember your preferences and settings.
• Analyse platform usage and improve performance.

You can disable cookies in your browser settings, but doing so may affect the functionality of the platform (for example, you may be required to log in each visit).

Our platform integrates with the following third-party services, each with their own privacy policies:

• Payment gateways (Razorpay, PayPal, Stripe, Instamojo, PayStack) — for processing subscription payments.
• Google / Facebook / Apple — for optional social login.
• Firebase (FCM) — for push notifications on our mobile app.
• SMS providers (Twilio, Nexmo) — for OTP verification.

We recommend reviewing the privacy policies of these providers if you wish to understand how they handle your data.

Matrimony365 is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware that a user is under 18, we will immediately deactivate their account and delete their data.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For significant changes, we will notify you via email or an in-app banner. Your continued use of the platform after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: support@matrimony365.net
• WhatsApp: +91 99440 03933
• Company: Clouds11 Tech