Refund & Cancellation Policy

All payments made on Matrimony365 are final and non-refundable. Once a payment is successfully processed and a plan or service is activated, no refund will be issued — full or partial — under any circumstances.

This policy applies regardless of whether you have used the features included in your plan, whether you found a match, or whether you are satisfied with the outcome.

Once you have purchased a membership plan or any additional service, cancellation is not permitted. Your subscription remains active until its natural expiry. You will not be charged automatically after expiry unless you explicitly renew.

Users are fully responsible for selecting the correct plan, duration, and features before completing any payment.

This policy applies to all purchases on the platform, including but not limited to:

• Gold, Diamond, and Platinum membership plans
• Profile visibility boosts and highlights
• Special add-on services
• Any other paid features offered on Matrimony365

To ensure you are making an informed decision, we strongly recommend:

• Carefully reading the description, duration, and features of any plan before purchasing.
• Using the Free plan first to familiarise yourself with the platform.
• Contacting our support team on WhatsApp or email for clarification before payment.
• Comparing plan limits on the Plans & Pricing page.

While our policy does not provide for refunds, we will review cases involving:

• Duplicate payments — if you are charged more than once for the same order due to a technical error.
• Payment failure with deduction — if your bank account was debited but your plan was not activated.

In such cases, please contact us within 7 days with your payment proof (transaction ID, screenshot) at support@matrimony365.net. We will investigate and resolve verified cases promptly.

By completing a payment on Matrimony365, you explicitly acknowledge and agree that:

• The payment is final and non-refundable.
• Cancellation of the purchased plan or service is not possible.
• You have read, understood, and accepted this Refund & Cancellation Policy in full.

If you have any questions about this policy before making a purchase, please reach out to us first:

• Email: support@matrimony365.net
• WhatsApp: +91 99440 03933

Our team is happy to help clarify any plan details so you can make a confident decision.